Expert service & support for your medical manufacturing system

No. If you’re running Kinematic or Primatics equipment — or any other equipment — our service team can support your system regardless of when or where it was originally purchased. Use the form above to describe your equipment and what you need.

Turnaround varies depending on the nature of the issue and parts availability. We’ll provide a timeline estimate once we’ve evaluated the instrument. Higher-volume programs may qualify for batched repair scheduling, which reduces per-unit costs and lead times.

We start by assessing your system’s components and identifying any that are approaching or past end-of-life. From there, we build a plan that may include stockpiling OTS parts, qualifying equivalent replacements, or engineering a custom solution. The right path depends on your production volumes and timeline.

If your system is running but not performing at the level your production line needs — you’re tracking inconsistent output, throughput gaps, or recurring minor faults — that’s the territory we work in. We can scope a post-installation review and target the specific constraints holding back your OEE.

Yes. We can evaluate and service out-of-warranty systems. Availability of OEM parts will factor into the repair options we present.

The more detail you can provide, the faster we can route your request. In particular, we need the product brand, equipment type, and, if available, the serial number. A brief description of the issue or what you’re looking for will help us match you with the right team.